Long-term security

To secure your future investments, we do our utmost to support you. Our multileveled support team possesses a capable incident and problem management. According to urgency and requirements, your problems are registered, prioritized and directly transferred to the support unit responsible. Though, every imaginable support case can, depending on wishes and requirements, be introduced – up to highly available systems, containing enormously high reliability and minimal downtime.

Beyond years, we guarantee our support, because we feel responsible for the security of your future investments. We offer maintenance contracts varying from basic maintenance via hotline service to takeover of the operative responsibility.

Your advantages

- Short reaction times

- 24 h customer support, holidays included

- Quick support throughout online access and remote diagnostics

- In case of requirement, direct access to hotline-specialists

- Hardware equipment

• Radio measurements

• Data radio

• Scanners

• Label printing

- Software installing

- Server installation

- Server maintenance

- Backup

- Application Service Providing

- Data base installation, configuration und maintenance

- COGLAS - Customizing

- SAP – Customizing